Privacy Policy
goal 11 Casino

goal 11 ("goal 11," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online casino platform at https://goal-11.net (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use goal 11 services.

This Privacy Policy applies to all users of the goal 11 Platform, including registered players, visitors browsing the site, and any person who contacts goal 11 through any communication channel. It should be read together with our Terms & Conditions, which govern your overall use of the Platform.

If you have any questions about how goal 11 handles your personal data, please contact our Data Privacy Officer using the details provided in Section 14 of this Policy.

For the purposes of applicable data protection legislation, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, goal 11 acts as the Personal Information Controller in respect of the personal data it collects from users of the Platform.

As Personal Information Controller, goal 11 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable law and this Privacy Policy.

Where goal 11 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and analytics platforms — those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data only in accordance with goal 11's instructions and applicable law.

goal 11 collects the following categories of personal data from players and Platform users:

goal 11 does not intentionally collect sensitive personal information beyond what is strictly necessary for KYC compliance and responsible gaming obligations. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

goal 11 collects personal data through the following means:

• Direct Interactions: When you register an account, complete the goal 11 Login process, make a deposit or withdrawal, contact customer support, or participate in promotions, you directly provide us with personal data.
• Automated Technologies: As you navigate the Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. See Section 9 for more details on our cookie practices.
• Third-Party Sources: We may receive personal data about you from third parties, including identity verification providers (for KYC purposes), payment processors (for transaction verification), and fraud prevention services. We only use such data in accordance with this Privacy Policy.
• KYC Verification Process: When you submit identity documents as part of our verification process, we collect and process the information contained in those documents to confirm your identity and comply with our regulatory obligations.

goal 11 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your goal 11 account, including processing your goal 11 Login and verifying your identity.
• Service Delivery: To provide you with access to all goal 11 games and features, including live dealer tables, slots, bingo, cockfighting, and WM Live premium content.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Regulatory Compliance: To fulfill our KYC, AML, and responsible gaming obligations under Philippine law and PAGCOR compliance requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities on the Platform.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be at risk of problem gambling, enabling us to provide appropriate support and interventions.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about goal 11 — but only where you have provided your consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the goal 11 Platform.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from competent Philippine authorities.

Under the Philippine Data Privacy Act of 2012 (RA 10173), goal 11 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the goal 11 gaming services you have registered for and to manage your account.
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations, including KYC verification, AML reporting, age verification (21+), and PAGCOR compliance requirements.
• Legitimate Interests: Processing is necessary for goal 11's legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — particularly direct marketing communications and non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

goal 11 does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process your deposits and withdrawals securely.
• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying your identity and screening against sanctions lists and self-exclusion registers.
• Technology and Hosting Providers: Cloud infrastructure and software providers who host and operate the goal 11 Platform on our behalf, bound by strict data processing agreements.
• Game Content Providers: Licensed game studios and live dealer operators whose games are available on goal 11. These providers may receive limited technical data necessary to deliver their games.
• Regulatory Authorities: PAGCOR and other competent Philippine government agencies, where disclosure is required by law, court order, or regulatory mandate.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required to prevent, detect, or prosecute criminal activity, including fraud and money laundering.

Where goal 11 transfers personal data to service providers located outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with RA 10173 and its Implementing Rules and Regulations.

goal 11 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, in accordance with Philippine AML regulations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by PAGCOR and AML compliance obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.
• Technical and Usage Data: Typically retained for up to twenty-four (24) months, after which it is anonymized or deleted.

When personal data is no longer required, goal 11 will securely delete or anonymize it in accordance with our data disposal procedures.

goal 11 uses cookies and similar technologies (such as web beacons and local storage) to enhance your experience on the Platform. Cookies are small text files placed on your device when you visit a website. We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in during your goal 11 session and security cookies that help protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as your preferred language, display settings, and responsible gaming limits, to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform — which pages are visited most, how long sessions last, and where users encounter issues. This data is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content about goal 11 to you. These are only placed with your consent and can be withdrawn at any time.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the goal 11 Platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by goal 11:

• Right to Be Informed: You have the right to be informed about how goal 11 collects and uses your personal data — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data goal 11 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to certain conditions.
• Right to Data Portability: You may request that goal 11 provide your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: If you believe goal 11 has not handled your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

goal 11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the goal 11 Platform is encrypted using industry-standard SSL/TLS protocols.
• AES-256 Encryption: Sensitive data stored in our databases — including financial information and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized goal 11 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: goal 11 supports two-factor authentication (2FA) for player accounts to provide an additional layer of security beyond the standard goal 11 Login credentials.
• Regular Security Audits: goal 11 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, goal 11 will notify the National Privacy Commission and affected players in accordance with RA 10173 and its Implementing Rules.

While goal 11 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the security of your goal 11 Login credentials and should notify us immediately if you suspect any unauthorized access to your account.

goal 11 is strictly an adult platform. In accordance with Philippine gambling regulations, you must be at least 21 years of age to register and use goal 11. We do not knowingly collect personal data from individuals under the age of 21.

As part of our KYC verification process, goal 11 verifies the age of all registered players before allowing deposits or gameplay. Providing false information about your age is a violation of our Terms & Conditions and may result in legal consequences.

goal 11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.

The most current version of this Privacy Policy will always be available on this page, with the "Last Updated" date at the top reflecting the date of the most recent revision. We encourage you to review this page periodically to stay informed about how goal 11 protects your personal data.

Your continued use of the goal 11 Platform after any changes to this Privacy Policy take effect constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should stop using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way goal 11 handles your personal data, please contact our Data Privacy Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government website.